Pacrim Hotels - Pacrim Hospitality

INDUSTRY AWARDS

Pacrim Hospitality Services Inc. has gained a reputation for quality, service and innovation, a reputation widely acknowledged by the following awards:

Holiday Inn Express Halifax/Bedford, Nova Scotia

Six Continents Hotels, Inc.

1. Newcomer of the Year Award (1995)

Recognized as one of the best new hotels in the categories of design, construction and enhanced guest perception.

2. Torchbearer Award (1996, 1997 & 1998)

Based on overall quality and guest satisfaction. Given to less than 2% of the Holiday Inns in North America.

3. Quality Excellence Award (1999, 2000 & 2001)

In order to receive the award, the hotel had to receive a high score in Holiday Hospitality’s Guest Satisfaction Tracking System, a system designed for guests to evaluate Holiday Inn hotels and their performance, including product quality and customer services.

Association of Psychologists of Nova Scotia

1. Nova Scotia Psychologically Healthy Workplace Award (2004)

This award is presented to an organization that shows a commitment to the psychological health and well being of their employees. The award is based on employee surveys conducted by the Association of Psychologists of Nova Scotia.

Holiday Inn Express Hotel & Suites Moncton, NB

Six Continents Hotels, Inc.

1. Newcomer of the Year Award (1997)

Special recognition as one of the best of new hotels for design, construction and enhanced guest perceptions.

Tourism Industry Association of New Brunswick (TIANB) and The Canadian Tourism Human Resource Council

1. Human RESOURCE DEVELOPMENT Award of the YEAR (2001)

Awarded because of the hotel’s demonstrated dedication to human resource development by enrolling all of their full time employees and new hires into the National Certification Programs under the Canadian Tourism Human Resource Council (CTHRC) and the Tourism Industry Association of New Brunswick (TIANB). This is a formal process of assessment in which a candidate must demonstrate their mastery of the knowledge and skills as defined in National Occupational Standards for the occupation in which they chose.

Howard Johnson Brunswick Plaza Hotel Moncton, NB

Howard Johnson International

1. GOLD MEDAL DESIGNATION (Score 480 out of 500) (2004)

The Gold Medal program rewards properties with the highest Quality Assurance scores. The Gold Medal designation is awarded to those properties that attain a score of 450 points or more out of a possible 500 points on their Quality Assurance evaluation. The property must also maintain high standards in housekeeping and participate in all mandatory brand programs and initiatives. Properties that receive the Gold Medal designation receive prominent identification in the Howard Johnson International worldwide directory. In addition, Howard Johnson reservations agents offer information on award-winning properties to callers who are booking rooms.

2. ENVIRONMENTAL SENSITIVITY AWARD (REGION OF CANADA) (2004)

Awarded to the property which best exemplifies environmental awareness and protection. Comprehensive recycling programs, community clean-up projects and other environmental safeguards are examples of steps properties may take in this area.

3. TRIP REWARDS BEST PROPERTY LEVEL INCENTIVE PROGRAM (REGION OF CANADA & INTERNATIONAL)

(2004)

The above awards are given to the property that embraced the program and awarded their staff with incentives to help drive participation in Trip Rewards.

4. PRESIDENT’S AWARD (2004)

This award honors those properties that exemplify the system’s highest standards in terms of product quality, staff performance, guest service and community involvement. Through their entries, President’s Award winters must demonstrate a commitment to quality, proactive use of brand resources, dedication to employee advancement, active participation in all brand programs and initiatives and community involvement. The Howard Johnson Brunswick Plaza Hotel displayed and continues to display all these requirements and the award is richly deserved.

Lord Beaverbrook, Fredericton, NB

North West Commercial Travellers’ Association

1. HOTEL OF THE YEAR FOR THE PROVINCE OF NEW BRUNSWICK (2001)

This award is presented in each province and is based on excellence in service, location and room rate.

Radisson Suite Hotel Halifax, Nova Scotia

Radisson Hotels Worldwide

1. President’s Award (1997, 1998, 1999, 2000, 2001, 2002, 2003)

Radisson’s top honour. Based on guest satisfaction and willingness to return.

2. RANKED #1 Radisson in THE WORLD (1998)

Awarded for “guest willingness to return”.

3. Advocates Award (1998, 2000, 2003)

Among the top 30 Radisson Hotels in the world to achieve the highest level of “advocates” ratings from the Radisson’s guest comment system.

4. CLEANEST RADISSON HOTEL IN CANADA (2004)

Based on Radisson Worldwide inspection.

Tourism Industry Association of Nova Scotia (TIANS)

1. Commitment to Excellence Award (2003)

In recognition of commitment to staff development through support of the National Certification from TIANS.

*Sheraton Suites Calgary Eau Claire, AB

Starwood Hotels & Resorts

1. Best in Brand Award (2001)

Based on Customer Satisfaction

2. GSI – North America

· 1999 - Ranked # 1

· 1^st Quarter 2000 – Ranked #2

· 2^nd Quarter 2000 – Ranked #2

· 3^rd Quarter 2000– Ranked #1

Based on Customer Satisfaction & Loyalty

Alberta Hotel Association

1. Housekeeping Award

Excellence achieved in all categories of cleanliness, comfort and maintenance. A review is completed of the properties’ guest comment cards to ensure no serious concerns or complaints have been received from guests during the past year.

Super 8 Motel, Amherst, NS

Super 8 Motels, Inc.

1. TOP 8 AWARD OF EXCELLENCE (2004)

The Top 8 Awards are earned by the eight Super 8 Motels that have achieved the best total QualityAssurance scores for the award period. The following conditions must also be met:

· Motel must have been open during the entire award period

· Comment Card ratings vs. system averages must be exemplary

· Motel must have received less than one Customer Services complaint per 1,000 rooms sold

2. GOLDEN PINEAPPLE AWARD (2004)

Presented to Super 8 Amherst for “going out of their way” to assist guests during a January blizzard. The hotel went out of its way to provide food and shelter to guests while stranded for a 2 day period. Nominated by a member of the hotel’s community, the Golden Pineapple Hospitality Award may be earned by individual employees or managers or by groups of employees who have demonstrated an extraordinary commitment to guest service and/or community involvement.

Super 8 Motel, Athabasca, AB

Alberta Hotel & Lodging Association

1. Housekeeping AWARD (2004, 2005)

This recognition of excellence in housekeeping is based on the findings and observations made in the course of the Alberta Hotel & Lodging Association’s annual inspection program. This achievement of excellence is based on cleanliness, comfort and maintenance of the property.

Super 8 Motel, Calgary-Shawnessy, AB

Super 8 Motels, Inc.

1. PRIDE OF SUPER 8 DESIGNATION

Super 8 Motels Inc. proudly recognizes individual Super 8 Motels that have exceeded the chains standards in all areas of quality, service and cleanliness. Each member of this elite group of motels I recognized as a “Pride of Super 8” location and has demonstrated the ability to deliver consistent quality to Super 8 guests.

2. CERTIFICATE OF EXCELLENCE

2000 - 1^st, 2^nd, 3^rd, 4^th Quarter

2001 - 1^st, 2^nd, 3^rd, 4^th Quarter

2002 - 1^st, 2^nd, 3^rd, 4^th Quarter

2003 - 1^st, 3^rd Quarter

2004 - 1^st, 3^rd Quarter

Measures the cleanliness and condition of the property including the amenities and services furnished.

3. V.I.P. CHALLENGE (2003)

Awarded to the hotel that sold the most VIP memberships in each size of hotel category.

Alberta Hotel & Lodging Association

1. Housekeeping AWARD (2004 & 2005)

Super 8 Motel Drayton Valley, AB

Super 8 Motels, Inc.

1. Certificate of Excellence

1999 – 2^nd, 3^rd, 4^thQuarter

2000 – 1^st, 2^nd, 3^rd & 4^thQuarter

2001 – 1^st, 2^nd, 3^rd & 4^thQuarter

2002 – 1^st & 2^nd Quarter

Measures the cleanliness and condition of the property including the amenities and services furnished.

2. Clean & Friendly AWARD (2001)

Among the most important award Super 8 presents to its franchisees. The “Clean & Friendly Award” recognizes motels that have had no customer service complaints filed during the previous year. Aside from having zero customer service complaints, many of the recipients have received numerous compliments and commendations from guests.

3. Pride of Super 8 Designation

Super 8 Motels Inc. proudly recognizes individual Super 8 Motels that have exceeded the chain’s standards in all areas of quality, service and cleanliness. Each member of this elite group of motels is recognized as a “Pride of Super 8” location and has demonstrated the ability to deliver consistent quality to Super 8 guests.

4. GOLDEN PINEAPPLE AWARD (2004)

Presented to Super 8 Drayton Valley for their continued involvement in community events and support of local charities. Nominated by a member of the hotel’s community, the Golden Pineapple Hospitality Award may be earned by individual employees or managers or by groups of employees who have demonstrated an extraordinary commitment to guest service and/or community involvement.

Super 8 Fort McMurray, AB

Super 8 Motels, Inc.

1. Certificate of Excellence

2000 – 1^st, 2^nd, 3^rd & 4^thQuarter

2001 – 1^st, 2^nd, 3^rd & Quarter

2002 – 1^st & 2^nd Quarter

2004 – 2^nd Quarter

Measures the cleanliness and condition of the property including the amenities and services furnished.

2. Clean & Friendly Award (2001)

3. Pride of Super 8 Designation

4. MANAGER OF THE YEAR (2004)

The Manager of the Year award recognizes a Super 8 motel general manager who exceeds normal job expectation. This award is presented to only 1 general manager per year. For the year 2004, there were 2200 Super 8 motel general managers in the system.

Alberta Hotel & Lodging Association

1. Housekeeping AWARD (2002 & 2003)

Super 8 Motel, Truro, NS

Super 8 Motels, Inc.

1. Certificate of Excellence

2003 – 3^rd Quarter

2004 – 1^st, & 2^nd, 4^th Quarter

Measures the cleanliness and condition of the property including the amenities and services furnished.

2. Pride of Super 8 Designation

3. GOLDEN PINEAPPLE HOSPITALITY AWARD (2004)

Presented to Super 8 Truro for their “over and above” service to the community during the severe 2003 winter storm, known as White Juan.

Nominated by a member of the hotel’s community to Super 8 Motels Inc., the Golden Pineapple Hospitality Award may be earned by individual employees or managers or by groups of employees who have demonstrated an extraordinary commitment to guest service and/or community involvement.

Super 8 Motel Yellowknife, NT

Super 8 Motels, Inc.

1. Certificate of Excellence

2001 – 2^nd, 3^rd, & 4^th Quarter

2002 – 1^st, & 2^nd Quarter

Measures the cleanliness and condition of the property including the amenities and services furnished.

2. Pride of Super 8 Designation

Wingate Inn, Calgary, AB

Wingate International

1. AMBASSADOR OF THE YEAR AWARD (2003)

Presented to Breakfast Bar Attendant, Carm Bonnell. Nominated by guests and hotel staff, this award is presented to an employee who surpasses excellence in guest services.

Pacrim Hospitality Services Inc.

Tourism Industry Association of Nova Scotia

1. Accommodation Sector AWARD (2001)

Presented to an organization that exemplifies a successful business operation which would include but is not limited to the following practices:

· Commitment to service excellence

· Continually striving to improve product and service

· Showing innovation and creativity in sales, marketing and promotion

· Showing commitment to encouraging a training culture – staff training and personal development

· Involvement in local, provincial or national Tourism Industry activities

· Recognizing and appreciating Nova Scotia’s cultural diversity

2. HUMAN RESOURCES LEADERSHIIP AWARD (2004)

Presented to an individual or organization that has demonstrated exemplary leadership in the development of future professionals for the Tourism Industry through education and training.

*Note: Hotel was sold by owner in 2002.