Our hard work has paid off

QuebecNew Brunswick | Newfoundland and Labrador | Nova Scotia | New York
Corporate

Pacrim Hospitality Services Inc. has gained a reputation for quality, service and innovation, a reputation widely acknowledged by the following awards:

Quebec


Embassy Suites by Hilton Montreal
  • Awarded by: TripAdvisor
  • Certificate of Excellence (2013, 2014) - Based on an average rating of four or higher out of a possible five as reviewed by travelers on TripAdvisor. Additional criteria include volume of reviews and how recently they have been submitted by TripAdvisor travelers.

New Brunswick


Crowne Plaza Fredericton Lord Beaverbrook
  • Awarded by: Intercontinental Hotels Group
  • Quality Excellence Award (2008) - achievement of distinction in all aspects of operation.
  • Top Overall RGI Score Award (2012, 2013) - given to an upscale hotel in the IHG Canada family who held the highest market share in the country.
  • Top Overall Heartbeat Score (2012, 2013) - given to an upscale hotel in the IHG Canada family that had the highest overall guest satisfaction score in the country.
  • Awarded by: Fredericton Chamber of Commerce
  • Business Excellence Award (2008) - This award recognizes businesses in areas of customer service, industry participation, employer-employee relations, employee growth, aesthetics and community support.
  • Awarded by: North West Commercial Travellers' Association
  • Hotel of the Year for the Province of New Brunswick (2001) - This award is presented in each province and is based on excellence in service, location and room rate.
  • Awarded by: TripAdvisor
  • Certificate of Excellence (2013) - Based on an average rating of four or higher out of a possible five as reviewed by travelers on TripAdvisor. Additional criteria include volume of reviews and how recently they have been submitted by TripAdvisor travelers.
Crowne Plaza Moncton Downtown
  • Awarded by: Intercontinental Hotels Group
  • Quality Excellence Award (2009) - achievement of distinction in all aspects of operation.
  • Awarded by: Howard Johnson International
  • Gold Medal Designation (Score 480 out of 500) (2004) - The Gold Medal program rewards properties with the highest Quality Assurance scores. The Gold Medal designation is awarded to those properties that attain a score of 450 points or more out of a possible 500 points on their Quality Assurance evaluation. The property must also maintain high standards in housekeeping and participate in all mandatory brand programs and initiatives. Properties that receive the Gold Medal designation receive prominent identification in the Howard Johnson International worldwide directory. In addition, Howard Johnson reservations agents offer information on award-winning properties to callers who are booking rooms.
  • Environmental Sensitivity Award (Region Of Canada) (2004) - Awarded to the property which best exemplifies environmental awareness and protection. Comprehensive recycling programs, community clean-up projects and other environmental safeguards are examples of steps properties may take in this area.
  • TripRewards Best Property Level Incentive Program (Region Of Canada &Amp; International) (2004) - This award is given to the property that embraced the program and awarded their staff with incentives to help drive participation in Trip Rewards.
  • President's Award (2004) - This award honors those properties that exemplify the system's highest standards in terms of product quality, staff performance, guest service and community involvement. Through their entries, President's Award winners must demonstrate a commitment to quality, proactive use of brand resources, dedication to employee advancement, active participation in all brand programs and initiatives and community involvement. The Howard Johnson Brunswick Plaza Hotel displayed and continues to display all these requirements and the award is richly deserved.
  • Awarded by: TripAdvisor
  • Certificate of Excellence (2013) - Based on an average rating of four or higher out of a possible five as reviewed by travelers on TripAdvisor. Additional criteria include volume of reviews and how recently they have been submitted by TripAdvisor travelers.
Super 8 Caraquet
  • Awarded by: Wyndham Worldwide
  • Pride of Super 8 Designation - continuously exceeding the chain's standards

Newfoundland and Labrador


Holiday Inn Express Deer Lake
  • Awarded by: TripAdvisor
  • Certificate of Excellence (2013, 2014) - Based on an average rating of four or higher out of a possible five as reviewed by travelers on TripAdvisor. Additional criteria include volume of reviews and how recently they have been submitted by TripAdvisor travelers.
  • Awarded by: Intercontinental Hotels Group
  • Rated #1 Holiday Inn Express in Canada (2014) - for Breakfast Bar Heart Beat Score – Based on guest comments.

Nova Scotia


BEST WESTERN PLUS Chocolate Lake
  • Awarded by: TripAdvisor
  • Certificate of Excellence (2012, 2013, 2014) - Based on an average rating of four or higher out of a possible five as reviewed by travelers on TripAdvisor. Additional criteria include volume of reviews and how recently they have been submitted by TripAdvisor travelers.
Super 8 Amherst
  • Awarded by: Wyndham Worldwide
  • Top 8 Award of Excellence (2004, 2006, 2007) - The Top 8 Awards are earned by the eight hotels that have achieved the best total Quality Assurance scores for the award period. The following conditions must also be met: - hotel must have been open during the entire award period; Comment Card ratings vs. system averages must be exemplary and the hotel must have received less than one Customer Services complaint per 1,000 rooms sold.
  • Golden Pineapple Award (2004) - Presented to Super 8 Amherst for "going out of their way" to assist guests during a January blizzard. The hotel went out of its way to provide food and shelter to guests while stranded for a 2 day period. Nominated by a member of the hotel's community, the Golden Pineapple Hospitality Award may be earned by individual employees or managers or by groups of employees who have demonstrated an extraordinary commitment to guest service and/or community involvement.
  • Pride of Super 8 Designation - recognizes individual hotels that have exceeded the chain's standards in all areas of quality, service and cleanliness. Each member of this elite group of hotels is recognized as a "Pride of Super 8" location and has demonstrated the ability to deliver consistent quality to Super 8 guests.
  • GM of the Year (2010) - The Manager of the Year award recognizes a general manager who exceeds normal job expectation. This award is presented to only 1 general manager per year in the Super 8 system.
  • Awarded by: TripAdvisor
  • Certificate of Excellence (2013, 2014) - Based on an average rating of four or higher out of a possible five as reviewed by travelers on TripAdvisor. Additional criteria include volume of reviews and how recently they have been submitted by TripAdvisor travelers.

New York


Crowne Plaza SuffernProperty is in United States
  • Awarded by: Intercontinental Hotels Group
  • Renovation Award (2011) - based on design, construction and enhanced guest perception
  • Torchbearer Award (2013) - given to less than 2% of IHG branded properties in North America – based on overall quality and guest satisfaction.
  • Awarded by: TripAdvisor
  • Certificate of Excellence (2012, 2013) - Based on an average rating of four or higher out of a possible five as reviewed by travelers on TripAdvisor. Additional criteria include volume of reviews and how recently they have been submitted by TripAdvisor travelers.

Corporate Awards


Pacrim Hospitality Services Inc. - Head Office
  • Awarded by: OptiMYz Magazine
  • Healthy Workplace Award (2010) - presented to an organization whose employees were surveyed regarding employee initiatives in personal health and fitness, physical environment of the workplace and psychological heath.
  • Awarded by: Hotelier Magazine
  • Pinnacle Award Hotel Company of the Year (National) (2008) - presented to an organization that has made a significant impact on the industry through employee training programs, new products and/or techniques, growth and has contributed significantly to the community at large through participation in civic, community, charitable and educational affairs.
  • Awarded by: InterContinential Hotels Group
  • Developer of the Year (Canada) (2006)
  • Awarded by: Kostuck Publications and Hotelier Magazine
  • Tops in Hospitality Award (2008) - in recognition of the greatest percentage increase hotel category. PHSI achieved a year over year sales volume increase of more than 90 percent, the largest among Canadian hotel companies.
  • Awarded by: Tourism Industry Association of Nova Scotia
  • Accommodations Sector Award (2001) - presented to an organization that exemplifies a successful business operation which would include but is not limited to the following practices:
    • Commitment to service excellence
      Continually striving to improve product and service
      Showing innovation and creativity in sales, marketing and promotion
      Showing commitment to encouraging a training culture – staff training and personal development
      Involvement in local, provincial or national Tourism Industry activities
      Recognizing and appreciating Nova Scotia's cultural diversity
  • Human Resources Award (2004) - presented to an individual or organization that has demonstrated exemplary leadership in the development of future professionals for the Tourism Industry through education and training.
  • Vision Award (2007) – presented to Glenn Squires for his vision which demonstrated leadership which contributed significantly to the economic success of the Nova Scotia Tourism Industry.
  • Awarded by: Wyndham Worldwide
  • Dennis Brown Memorial Award (2009) - presented to PHSI for its achievement in developing a significant number of Super 8 properties across Canada 'from the ground up".
  • Awarded by: Tourism Industry Association of Canada
  • Business of the Year – Multiple Unit Award (2009) - presented in recognition of PHSI's significant contribution to the tourism industry reflected in the energy, commitment to service and vision that is evident in its operations. Areas of consideration include visitor satisfaction focus on human resources, business results, positive contribution to the image of Canada's tourism industry, involvement in the tourism community and the vision for the future.